Refund policy

Digital content delivered quickly

Your report is digital content. Analysis begins as soon as your payment is confirmed and the report is usually produced within minutes. By paying, you are asking us to start straight away, which means the report is normally delivered before a change-of-mind cancellation period would end.

When we will refund

• You were charged but no report was produced.
• The analysis failed and we cannot produce a report for your quote.
• You were charged more than once for the same QuoteCheck.
• The report is clearly not about the quote you submitted.

In those cases contact us and we will refund the £9.99 to the original payment method.

When we may not refund

Once a report has been produced and made available to you, we may not refund simply because you disagree with the opinion, or because the report says a quote looks reasonable. The report gives an independent estimate and second opinion; it does not guarantee that a quote is fair, unfair or accurate. If your quote did not contain enough detail, the report will say so rather than guess — you can view the sample report before paying to see what you get.

Cancelled or failed payments

If you cancel at the checkout or the payment fails, nothing is charged, no analysis is carried out, and your quote details are kept so you can retry.

How to request a refund

Email support@quotecheckpros.com from the address on your account, with the date of the QuoteCheck and what went wrong. Refunds are returned through Stripe and may take a few working days to appear on your statement.

Your statutory rights

This policy sits alongside your rights as a consumer in the UK; it does not remove them. See also our terms and conditions.